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Author: Stacey Feeney

BACK TO APARTMENT BRANDING BASICS

Written by Stacey Feeney on . Posted in All Articles, Branding.

Let’s talk branding basics for your apartment. It’s the start of fall, and summer is over. Time to get back to school and back to basics. For your apartment community…

Why Branding?


Branding is needed. But why?

Perhaps you’ve just spent a ton of time and money on your community, from new construction to value adds beyond the initial cost to acquire.

If the apartment building is the body, the brand’s the face. 

Brand brings your community to life—it’s animation! When someone looks you in the eye, you know they’re connecting with you. This is the opportunity to have the resident connect to your community, through its representation, not just its building. Home is more than a place. It’s far more than four walls.

They can get a 1bed/1bath anywhere in this district. But! When you have something that you can claim all your own—through your look, your feel, your personality, your culture—that’s a brand!

With something more attractive than just square footage, you can offer the character of your brand as a sticking point—not only for residents, but also for employees, which can improve your workplace culture and impact your customer service. Triple win.

What is Branding?

In order to get back to branding basics, we first need to understand – what is branding? Branding is a combination of identifying visuals and messaging that define an entity and tell a story. Brand also has the opportunity to create a movement, culture or way of life. How you brand your apartment community completely depends on how you’ll respond to each of the following prompts.


WHO? Who are you and who are you serving?

WHAT? What are you offering that’s special or different?

WHY? If you weren’t there, what would the neighborhood be missing? What problem do you solve?

What are the Branding Basics?

These 8 aspects of branding really are the basics – in today’s world you just can’t get by with only a logo and a couple of colors. Resident’s today have seen it all and need to be wowed from the start, from that first impression that is the brand, delivered through marketing.

1) DECIDE ON YOUR VIBE

Develop the vibe your apartment community will have. What will set it apart? Why is it a different choice than the place next door or across the street? Does it have a cozy, family-friendly feel or is it more a street-smart, urban hub? Creating and fully embodying your community’s personality is key to branding. 

 

2) MAKE IT VISUALLY MEMORABLE

Your brand’s visual identity (logo, style, imagery) should reflect the essence of who you are and who you want to attract. These visual elements work to 1) grab attention, 2) create connection through relatability, and 3) foster recognition. And don’t forget the impact that location can have on your brand, too; lean into local!

 

3) CRAFT YOUR BRAND VOICE

What’s that mean? Your brand voices what your brand talks about. Your brand, put into words. It’s how you relay the core and foundation of your brand: mission, vision, values. It’s constant and reliable, and tells your audience who you are, what you do, what you believe, what you stand for, and what you have to offer. To that end—make sure it also comes through with your tone and your content. For example, snappy slogans are our favorite kinds of slogans—they tend to stick better in people’s minds. What is it that makes your community special? Be sure this makes it into your brand voice—be it welcoming, sultry, or relaxed.

 

4) AMENITIES ABOUND!

What you have to offer might be similar to your competition, but it can’t all be exactly the same. Focus on what makes you different, and go for the gold. Have a rooftop lounge? Prove it. Get beautiful photos, and talk about it in your website copy. Ensure that whatever you do, you’re not claiming something that isn’t true—like a “resort-style pool” or a “state-of-the-art fitness center”. Even if it’s true, it doesn’t sound that special anymore when everyone claims it. This is where brand voice is key to differentiating your marketing message.. Highlight what’s unique and awesome about your spot.

 

5) SHOW UP ONLINE AND IN PERSON

Websites. 

Social media. 

It’s the digital age, and you have to keep up. Make sure your website is beautiful and easy to navigate (don’t overwhelm with content) and keep things streamlined. Additionally, having a strong social media presence is helpful. It creates a proper place to showcase the many sides of your community, and highlight your staff, your amenities, and set yourself apart from other communities in the area. In addition to keeping up online, you’ll want to make sure your in-person, physical appearance gets as much attention (if not more). Curb appeal, brochures, mailers, everything that’s touchable should line up perfectly with the branding you’ve already done—the same look, the same message.

 

6) SOCIAL PROOF: RESIDENT STORIES AND REVIEWS

Be sure to share resident success stories and/or testimonials. This helps tell another version of the story you’ve already been telling. It adds to the proof that your community really is as awesome as you’ve been saying. When you let your residents be the voice of the community, they can become the best brand ambassadors – and we all know word of mouth is the most trusted source. If your brand has done its job to form a lifestyle culture, they’ll want to live there as much as they “have to hang” at the local brewery.

 

7) BE PART OF THE NEIGHBORHOOD

When you collaborate with local businesses and organizations near you, it’s a win-win. Because you’re able to partner and bring exclusive deals to your residents, it’s a boost for your business (you’re seen as helpful) and it bolsters your community relationships with local spots. Getting involved in local events or charities can get you some brownie points too. Showing up in places that you care gives the idea that you’re not just a building on the street there—you’re actually in and there for the community—that you care. And with more people caring about social causes than ever, that can help bump you up over the competition, too.

 

8) HOST COMMUNITY EVENTS

Get out there and make friends.Organize fun events for your residents. This can boost community spirit and give visitors just a taste of the kind of lifestyle they can lead at your community.

Bottom line: Even branding basics are more than a logo. It’s who you are, who you want to serve, and why. Having a clear set of brand guidelines will keep you steadily on that path while you work on getting more leases signed. Happy branding! 

Reach out to us to get beyond branding basics.

Creative-Brand-Messaging

Creative Brand Messaging for Apartment Marketing

Written by Stacey Feeney on . Posted in All Articles, Marketing, Writing.

Start injecting personality into your brand messaging. Make your marketing sing a little bit. There are so many run-of-the mill marketing messages. It’s all information and no spice. “Now Leasing” is like white rice without a hint of anything else. Certainly nutritious / informative. But basic. Friendly reminder: apartments are brands, too. Creative brand messaging is useful to help your community stand out and be different. So, grab some of our ideas to boost your marketing messages from boring to brilliant and you’ll find the best possible way to say “resort-style pool” instead of…that.


Let’s start with amenities.

Creative Brand Messaging for Apartment Amenities

When you craft your website, brochures, and online ads, you want to draw your prospective resident in with the way you solve their problem. What does this look like?

“Spacious Floorplans” vs.
“Your Netflix Account’s New BFF”

Introducing apartments so cozy, you might just cancel your plans and spend all day binge-watching. With a living room that’s practically begging for a popcorn bowl, it’s a staycation paradise where comfort and entertainment unite.

Why this works: Having enough space is a selling point. Connecting the dots for your prospect helps drive the point home.

“Walk-in Closets” vs.

“Where Wardrobes and Dreams Expand” 

Our closets are like Narnia portals – step in, and you’re in a world of endless possibilities. With enough space to host a wardrobe party (if that’s your thing), your clothing collection will live its best life here.

Why this works: It gives color and excitement to…a closet.

“Gourmet Kitchens” vs.

“A Kitchen to Make Gordon Ramsay Jealous” 

This isn’t just a kitchen; it’s a culinary playground. Whip up gourmet creations, sizzle like a master chef, and become the star of your own cooking show. Ol’ Gordy might just be begging for your secret recipe!

Why this works: Rather than finding a problem to solve (which is also helpful!), your apartments are a make-dreams-come-true opportunity.

“Comfortable Community Spaces” vs.

“Gravity-Defying Chill Zones”

Say goodbye to mundane sofas and hello to lounges that defy gravity—metaphorically, of course. Sink into cloud-like cushions that have been known to cause spontaneous naps. Warning: You might need a teleportation spell to leave.

Why this works: Making community spaces sound fun and comfortable could invite a little more action to the area.

“Endless Possibilities” vs.

“Art Gallery Meets Apartment – Your Canvas Awaits”

Your apartment isn’t just a place to sleep; it’s a canvas for your personal masterpiece. With walls crying out for your artistic touch, you’ll wake up to inspiration every day. Picasso who?

Why this works: They’ve heard “home” enough times at this point in their search. Hit ‘em with the one, two, paint!

“Patio or Balcony” vs.

“Sunrise Serenades and Moonlit Concerts” 

Your personal outdoor space is more than just a pretty face. It’s a stage for your private concerts—whether serenading the sun in the morning or composing under the moonlight. Your patio or balcony, your arena!

Why this works: Patios or balconies may come standard, but give your prospects a few daydreams, too!

“Quiet Living” vs.

“Zen Garden Morning Strolls – With Coffee in Hand” 

Skip the hustle, embrace the Zen. Imagine starting your day with a peaceful garden stroll, coffee in hand, and the world at bay. It’s not just an apartment; it’s a tranquil escape from the chaos.

Why this works: Your prospect doesn’t know what quiet living could look like. Paint the picture!

“Ample Amenities” vs.
“More Amenities Than Socks in Your Drawer”

Who needs 50 shades of socks when you have 50+ shades of amenities? From rooftop gardens to resident lounges worthy of a royal gathering, your apartment isn’t just a home; it’s a kingdom of indulgence.

Why this works: Humor catches us off guard, and it’s a great tool to connect emotionally. Use it.

“NOW LEASING” – You’re Always Leasing!

It’s important to let you know that you’re taking applications, putting folks on waitlists, or “now leasing.” Plus: Everyone is ALWAYS Now Leasing. They’re never not leasing, seems like. But let’s get creative with the brand messaging, shall we?

  • “Apartment Hunting Sucks. Our Tours Don’t.”
  • “Warning: Your Current Place Might Get Jealous. Come Compare!”
  • “Tour, Swoon, Lease: Your New Home Awaits!”
  • “Skip the FOMO: Book a Tour, Thank Me Later!”
  • “Tour Like You Mean It”

 

It’s good for your residents to know there’s a human behind the messaging, and that your brand has personality.

Messaging for your IRP

Fully researching your Ideal Resident Profile (IRP) and developing your brand voice will allow you to craft creative brand messaging that will reach them. 

Need an example?
Let’s say your IRP is a 28-year-old single female in a mid-level office job. She works from home two days a week, has a creative side hustle with plants, and her cat is her fur baby. She loves to go to spin class, and frequents a Thursday happy hour with friends—in walking distance from her apartment.

Given this information, you know you can write something that will grab her attention unlike any other apartment community:

 

Designing Spaces as Unique as Your Cat’s Personality!

“We’re all about crafting spaces as unique as you and your feline friend’s quirks. From vibrant designs to cozy corners for your fur baby, we’ll help curate a home that celebrates your personal journey.”

Or you could do something about the amenities, like in-unit laundry:

 

Pawsitively Convenient In-Unit Laundry
“Between chasing deadlines and chasing your fitness goals, laundry can be a real boo-hiss situation. Having an in-unit laundry setup is like having a self-cleaning litter box for your laundry duties—convenient and fur-tastic!”

The bottom line here is: Take into account who you’re talking to. Get creative with your messaging. Don’t go off the rails—use the research on your IRP to fully inform your content. And then enjoy the connections that get made and the prospects that come in!

9 Ways Resident Demographics Influence Branding

Written by Stacey Feeney on . Posted in All Articles, Branding, Marketing. 1 Comment on 9 Ways Resident Demographics Influence Branding

Discovering your ideal resident profile (IRP) is the best way to create a community that can align its branding with its audience—and be successful. But how can you determine your resident demographics? Why do you want to spend the time doing it? What’s the IRP really for?

How to Dive Into Resident Demographics

Ready to understand the thoughts behind every decision of your enigmatic residents? Behavioral demographics and psychographics during the Research & Discovery phase are the most important stats we can obtain from customers (residents in our case). It’s what drives your brand message—or should, at least.

However, resident demographics aren’t as easy or simple as a one-page report. You also need to learn about your ideal resident. This will allow you to profile them completely, and predict their next move so you can be two steps ahead.

SURVEYS GALORE

Write up some quirky surveys and toss them into the digital wild and see what happens. Quirky? Ask about hobbies, dreams, and whether they think their pet goldfish can read minds.

Survey Tools: We like Google Forms or SurveyMonkey.

 

STALK VIA SOCIAL MEDIA (LEGALLY!)

Time to really go for the gold. Plunge headfirst into the social media abyss. Take a look and see what they like, share, comment on, and don’t be creepy about it. Just take note and try to piece together patterns. Think of it this way: It’s like investigative journalism in the digital age—and it’s helping your business offer them something they want, eventually.

Social Media Shortcuts: Searching location pins for nearby attractions can help you locate the people you’re looking for!

GOOGLE ANALYTICS WIZARDRY

Abra-ca-dabra! Unleash the absolute magic of Google Analytics on your website. When you’ve got the data, you’ve got the power. You can peek into the pages they frequent, the mystical paths they tread, and the secrets they’re seeking out. This means you can up the ante on whatever pages you see they’re visiting, focus on providing the answers they’re looking for, and finding ways to guide them where you want them to go. A little A/B testing on your site (think different CTA buttons) could be useful as a little practical magic, too.

Google Analytics Tips: This Google page on Google Analytics for beginners will get you off on the right foot.

INDUSTRY REPORTS

You don’t have to do all the research on resident demographics yourself. Look for reports in the multifamily housing realm. You’ve just hit a treasure trove when you pore over those juicy industry insights. When you know you’ve got reputable sources, you know you’ve got something useful and helpful in narrowing down the best versions of your IRPs.

Our favorite industry report sources: 

CUSTOMER INTERVIEWS

Like surveys, but less clicky and more chatty. Gather with your residents when you schedule some casual interviews. Find out more about their lives. Figure out what drives them, what their desires are. Ask about their favorite pizza toppings (keep it casual!) When you have a few customer interviews under your belt, you might see some patterns throughout the answers. It can help you determine how to reach your next group of prospects through targeted branding and messaging.

Tip: Our blog about stock photography use in branding cites a real-life focus group that led to some pretty interesting results.

ONLINE FORUMS AND GROUPS

If you thought social media was a weird little place, buckle up. Join online forums and groups to get an inside look where users bare their souls. Discussions will tell you a lot more than any one-sheet data page will.

Tools: Reddit and specialized forums on various sites, like Houzz are a treasure map.

PURCHASE DATA DELIGHT

Don’t duplicate efforts. You can go fancy and purchase resident demographic data from market research companies. It’s what they do, and their charts, graphs, and numbers will give you the special sauce for the branding efforts that will reach your IRP.

COMPETITOR ANALYSIS

Don’t just research your audience, or your ideal residents. Take a look at what your competition is doing. Be a savvy entrepreneur, and match or exceed what they’re doing. If they’re effectively wooing those residents who are so elusive, take a page from their book! You’ll be able to see where you’re falling short, where you’re absolutely killing it, and how your market functions.

Mailchimp actually has a pretty good work flow here for competitor analysis. Happy competing!

HANG OUT WITH THEM

Suddenly business and pleasure actually do work well together. Be a party crasher at local events. Blend in, strike up conversations, and play detective. Learn more about the neighborhood by actually visiting the hot spots in the area, and enjoy the schmoozing while you go around (lightly) boozing. Talk about the inside edition!

See our post on the importance of location in branding. It’s so hot right now.

What’s the bottom line here with the ideal resident profile? Do the work. Do the research. Have fun doing it (and find a few shortcuts along the way). And then apply it to your branding. When you know your audience, you can tailor your branding and messaging to meet their preferences, hopes, and dreams—and whether they’re a fan of dogs or cats.

Designing A Lifestyle Brand Apartment Community

Written by Stacey Feeney on . Posted in All Articles, Branding.

What if your apartment community could communicate to your residents the same way that LuluLemon or Dunkin Donuts reached and engaged their customers? People are loyal to brands because of the community they can create within a specific niche.

Your brand can and should do the same as lifestyle brands like Nike, LuluLemon, Burberry, and Rolex. Not necessarily luxury—but more about what life they’ll lead when they live at your apartments.

But how? More on that soon. First let’s address what makes a brand irresistible or attractive.

Attracting Residents to the Lifestyle at Your Apartments

People have a desire to be part of something bigger than themselves. Something that either reflects them or attracts them. This generally falls into one (or more) of a few camps: Trendy or Relatable or Representative or Aspirational. Get ready to head into lifestyle brand apartment community territory with these:

TRENDY

Brand pioneers know what’s coming around the bend. Or they’ll buck whatever that might be and offer something completely different than the competition. If their instincts are good, residents will be flocking to have just one piece of that brand for themselves—preferably before “the Joneses” next door get it.

Example: Whatever the next big idea Apple comes up with. Right?

 

RELATABLE

Bringing the answers and having a brand that touches something in your resident’s psyche? Ah, yes. Feels like home already. By being relatable and touching on something already in your residents, you can help them feel like you’ve got the answers to their questions, and you are the missing piece in the puzzle of their life.

Example: Converse sneakers. You’ve probably owned a pair. And they focus on user-generated content and casual marketing that’s not salesy.

 

REPRESENTATIVE

“This is who I am” is a motto we are hearing again and again. If one can find a brand that can also echo that sentiment and show the world that you’re: 1) an outdoorsy type; 2) a fashionista; 3) a bookish introvert; or 4) into the Dark Arts etc. then that brand will be a favorite—because it helps one assert their (seemingly) unique identity.

Example: Subaru Outback. All campers everywhere, all adventurers anywhere, and people who really love giving back and keeping their families safe. Their tagline is pretty sweet, too. LOVE. It’s what makes a Subaru a Subaru. (You can just picture a group around a campfire, or a family pulling up to their big Christmas gathering—all warmth.)

 

ASPIRATIONAL

While it’s typically reserved for luxury brands, it can also be for outdoor brands, as well. Wish-I-actually-did-yoga pants from LuluLemon, for example. Or a keychain from a luxury car brand, like Aston Martin.

 

However, your apartment community can be something that is attainable. And is something that your residents can aspire to: downtown living or another such dream that they’re hoping to check off the list.

What Makes Customers Loyal?

Next, you need to figure out what makes them loyal.  Leading brands today have zeroed in on these pieces to offer something specific to their customers. You can use these methods to create a lifestyle brand with your community, too. If your community has offered a full “lifestyle” to your residents, then there’s a much better chance that they’ll stay.

 

PRODUCTS

“We have what you want.”


If you have what they’re looking for (e.g. a pet-friendly studio in the Atlanta metro) they’ll be more likely to take a tour. Additionally, supply and demand rules apply here. Since there’s a limited number of apartments in a building, if you’re located in a more desirable neighborhood, then you know you’re in a great position. And your product (apartments!) could be extremely popular.

ATMOSPHERE, AESTHETIC, AND STYLE

“It’s a whole vibe.”


This is where you can get creative with your branding. Latch onto what is most interesting and fun and build up the community within that. Birds of a feather flock together. So if you’ve got something indie going, you’ll attract more hipsters. If you have something preppy, you’ll double down on popped collars. If you’re California Cool, you’ll get people that either reflect or aspire to that beachy, casual vibe.

CULTURE

“We don’t do that here.”


Brand values are a huge part of the culture. Patagonia comes to mind. “Doing no unnecessary harm” is one of their core values. They even have a portion of their site dedicated to Worn Wear—where you can purchase used Patagonia gear (plus a section on how to repair your pieces). Pretty clear connection between what they say and what they do there. With your apartment community, you can make clear the culture through your values and communicate that internally and watch how it grows externally. If your culture is curiosity and kindness, that will attract residents through your on-site staff.

BRAND PERCEPTION

“Why, what have you heard?”


Reputation is a big one. And sometimes it’s not word of mouth that makes the impact. It’s simply your prospects’ and residents’ feelings, experiences, and thoughts about your brand. You may say you stand for X, but they may already have preconceived notions that you stand for Y. If it’s positive, it could work in your favor. But don’t forget about brand authenticity: work towards making the first impressions match their last impressions. Reviews can’t do it all for you, since they’ll often span the spectrum from angry 1-star reviews to untrusted 5-star reviews. Create the buzz around town and boost your rep.

TAKE FINE DINING, FOR EXAMPLE

Take a page from the menu at your favorite restaurant and lean into your ambience, the quality of your offering, the complexity of your flavors, and the sweet vibe you’re putting out (with lighting, colors, and staff interactions). Every part of a dining experience can attract more eaters.


Think about it this way: You’re not going to a nice restaurant to simply get calories. You’re going for the full experience—delightful flavors, perfect service, great recommendations, and the satisfaction of not having to do any dishes when you get home. It’s more than a meal. Likewise, you’re selling more than an apartment.

Lifestyle-Brand-Apartment-Community-Social

Make Your Own Lifestyle Brand Apartment Community

When you can understand what drives decisions, you can position your brand to be in that prospect’s line of sight for what they most desire. Do this through research, marketing, and storytelling. Tap into the core of who your prospects are, and the things they most identify with when designing your brand.

RESEARCH

What kind of TV do they watch? What movies have they seen or love? What books are they reading and what podcasts do they listen to on the way to work? Seeing the full picture of your ideal resident profile’s (IRP) preferences helps understand what they most desire, and where their interests will lead them. Don’t skip your apartment brand research and discovery. It will give you the insight you need for every step after.

BEHAVIORAL MARKETING

Once you have a clear picture of your prospect (thanks, research!), you can create an IRP and begin marketing according to your prospects’ and current residents’ behavior. Meet them where they are and make it easier. Predict what they’ll be most interested in and deliver it on a platter. You are the solution.

 

STORYTELLING

You and I both know that words matter. Finding your brand’s voice and telling the story of your community will bring you one step closer to a signed lease. Storytelling in multifamily is a great connector, and one that will help prospects identify with your community’s brand.

 

BONUS: PHOTOS

Have you come all this way to realize that the stock photography you chose isn’t following the path that you’ve carved out for your apartment brand? It’s easy to forget about. Residents are visual. They want to put eyes on what you’re offering, as well as what kind of lifestyle they might be living (social, cozy, adventurous, etc.) while they’re a resident in your community. Several of our blogs touch on the importance of choosing the right photos, but particularly when it comes to stock photography—you want to choose the ones that align with the lifestyle you’re claiming to offer.

 

A lifestyle brand apartment community? It can be done. Hope you’re ready to do the work of research and connection.

Location in Apartment Branding: Deep Ellum Location in Apartment Branding: Deep Ellum Location in Apartment Branding: Deep Ellum Location in Apartment Branding: Deep Ellum Location in Apartment Branding: Deep Ellum

The Importance of Location in Apartment Branding

Written by Stacey Feeney on . Posted in All Articles, Marketing. 1 Comment on The Importance of Location in Apartment Branding

It’s way more than an address—understanding the location of your community is important for successful apartment branding. Location should be one of the external factors that influences your branding, more so than most other things.

Location can tell you: trends, culture, resident type, neighborhood vibe, attractions, destinations, and history. Consider each of these when you create a brand for your apartment community. Start paying attention.

Components of Location in Apartment Branding


AREA TRENDS

Where do people go on the weekends? What are the neighborhood hotspots? Which local spot is a must-brunch? Are there food trucks? Are there music nights in the summer? Is it bicycle-friendly? What are the most popular trends in the area? When you find something good, you can fold those trends into your brand messaging, your amenities (think bike storage) and what you mention on tours.

 

ATTRACTIONS

You’ll probably know these already based on the IRP you’ve developed after your market research. If not: Find the high points of your area. What’s bringing people in? Are there really good public schools or private schools? Is it an amazing food district? Are neighbors incredibly friendly? Is housing more affordable than neighborhoods close by? Is the art district thriving and interesting?

Who is being attracted by these things? Families? Individuals? Young professionals? Focus your messaging on them.

 

CULTURE OR VIBE

 What kind of vibe is the neighborhood giving you? Is it a coffee mecca? Is it all about breweries? Are the streets filled with upscale boutiques? Are there plenty of family-friendly eateries? Is it quiet or sleepy? Depending on what the average person might be doing outside of the home in the neighborhood, you can factor this into the kinds of amenities you offer—or emphasize in your community’s marketing.

 

HISTORY

 Is the area historic and proud of it? What things add flavor and interest about the spot you have in your community? Are there famous people from the area? If there was a tourist walking around, what would they find when googling the neighborhood? (And then which of those things would they visit?) It makes sense to look at your area like a tourist sometimes, just to take note of what could be included in your chats with prospective residents or what is a point of pride for the people that live there. (“The World’s Biggest…” is always a conversation starter.)

A city that comes to mind with all this history talk is Chicago. It seems every neighborhood has something interesting about it. Its Pilsen neighborhood, which is now home to a predominantly Hispanic/Latino population, was once filled with Polish immigrants. The area has also become somewhat of an artistic district, and murals are all over buildings throughout the neighborhood.

Knowing the history of your area gives apartment branding both a reality check and authenticity. Sharing the history of the area gives your residents something memorable to cling to.

Using Location in Apartment Branding

But now what? How to use this location information to better your apartment branding is next:

LOCAL HOT SPOT TOUR

Tours of your community, amenities, and units? Fine, but expected.
Self-guided tours of your local hot spots? Fun, exciting, interesting, helpful.

This gives your prospects a better idea of what they’re close to and what they have easy access to. You can even fit in some inside pointers, like which coffee drink is the best at the local cafe, or how far it is to the local library.

Tip: Think about what’s useful and/or fun, and share those spots through your area amenity/attraction map, but also: fold it into your prospect “extra self-guided tour” with a map or menu of all the stops.

 

VIBE CHECK

What are people dressing like in your neighborhood? What are their interests? What are the priorities of the city for this specific area? What are other apartment communities doing? Are they focused on eco-friendliness? Are the streets super quiet (and want to stay that way?) Are the neighbors friendly? Are there always “____ in the Park” events lined up every weekend? 

Tip: Try to fit in a little and not break the mold too much. Your research around your IRP can either confirm this “blending in” or it will tell you that change is around the corner when you look at growth rates of particular sectors. Make observations, and use data. 

Additionally, using the local historical buildings and architecture to create your style can help your community feel like “one of the rest.”

 

CROSS-PROMOTION

Is the neighborhood well-established? Depending on whether you’re a new construction or if you’re taking over management of an asset, you can reach out to local businesses and work something out (where you both get something good at the end!) Mutually beneficial deals are the best kind. 

Tip: Create a special discount code for a local coffee shop or do some cross-promotion. Tradesies! For example, if you can put up your posters in their windows, they can give you a discount on their roasted coffee in your lobby. If there are new businesses coming to the neighborhood, help them thrive by including them in your suggestions, or by doing giveaways with gift cards to the spot.

Deep-Ellum-Featured

An Example of Leaning into Location

We recently took a small group of marketers on a curated day away from the office in a neighborhood called Deep Ellum, just east of downtown Dallas. This area has been around for a long time and has gone through phases of gentrification, as well as ups and downs in terms of its liveliness and popularity. Today it is filled with unique restaurants and shops and has a big nightlife presence. 

We spent the full day within a walkable radius and visited many of these local restaurants and shops. Below is a snapshot of how we spent our day:

Immersing ourselves in this neighborhood allowed us to understand the vibe and appeal of the area. The visit not only left us with great places to recommend to others, but also helped exemplify how a new apartment community in the area could brand themselves creatively.

Benefits of Location in Apartment Branding

The benefits to you, multifamily marketer—is that when you give location insights to your residents and prospects it does four awesome things:

  1. Crowns you The Authority for neighborhood knowledge
  2. Boosts website traffic via SEO (if you’re putting this knowledge in a blog!)
  3. Creates easy-to-use social content
  4. Communicates your care for every resident’s living experience, even outside of your property lines (a curated lists of things to do = a bonus amenity)

When you lean into the location instead of trying to carve a completely new path, you may find better lease renewal rates and a more integrated community feel from the beginning of your branding journey.

Multifamily Branding Example Shines on a Custom Website

Written by Stacey Feeney on . Posted in All Articles, Marketing.

Multifamily Branding Example Shines on a Custom Website


THE STORY

Branding development can be beautiful when you find the right mutual partnership, as we learned with our friends at Viking Residential.

Viking Residential is a real estate investment, development and management company specializing in the multi-family industry in the Philadelphia Metro Area. Though they’ve been around since 1982, with a portfolio of both residential and commercial property management, they were headed into new territory with a new construction asset and they needed a guide.

Enter: Zipcode. 

We first met Viking Residential at NAA 2022 in San Diego at our booth. As first-time conference vendors, Zipcode Creative’s booth was in the New & Noteworthy section. After a few emails and zoom meetings  after the conference that delved deeper into Viking Residential’s needs, we found that this new partner needed branding development for their first-ever new construction lease-up community.

We love ushering companies into new avenues to see how they can stretch more than they thought possible (and look good doing it).

 

THE GOALS

For the success of this new construction lease-up community, Viking Residential needed to nail its branding and showcase it everywhere, starting with a website landing page. In other words, Viking sought to build awareness around this brand-new community by clearly showcasing the property’s offerings and surrounding area benefits to the ideal residents best suited for Wexford. 

So, Zipcode’s team set out to create conscious design, clear messaging, and consistent branding.

THE PROJECT

In order to properly build up the branding and create a website that spoke to the residents they most wanted to attract, Zipcode researched and developed the lifestyle vibe they set out to achieve for Viking Residential’s project: Wexford.

Wexford will be the first of its kind in rural New Jersey (Lumberton) just outside of Cherry Hill. The Class A level multifamily community solution (with proximity to Philly) has all the bells and whistles, and it’s set within a greater master planned community being built on historic farmland off of New Jersey’s Route 38.

 

THE PROCESS

This partnership was full of communication and collaboration and, most notably: trust. The teams worked together to determine the ideal resident and how best to speak to them through brand visuals and messaging. As the project progressed, Viking Residential leaned heavily on Zipcode’s team to advise in every area of creative design and branding, giving our team full creative reign within the process.

Research and Discovery

In order to develop the brand with informed strategy and an engaging story, Zipcode asked Viking to send over any and all collateral for Wexford, including full architectural plans, interior design concepts, applicable market research, and amenity details.

Tagline

Viking Residential’s team is highly communicative, and putting the tagline together for Wexford was no different. With their guidance on location and ideal residents along with their vision for Wexford, the process was more fun than it was work. After a little bit of collaboration, our teams landed on Sophisticated Comfort to echo the idea of higher-end touches meshing with the familiar.


Initial Design Concepts

Starting from scratch is almost always easier than pivoting a brand. That said, there’s still a science to it.

Based on market research and ideal resident profiling, our team worked toward a trendy, yet timeless vibe. The visuals/design and brand voice/messaging were all built to attract the IRP, who value small-town charm and traditions and are seeking an escape from bustling city life—while still staying close enough to go “into the city” whenever they wish. The aesthetic was aligned with the interior design plans, as well: simply modern, sophisticated comfort. We used clean lines and colors that paired with the modern simplicity of the interior design and communicated the balance between classic and trendy we were aiming for.

Success Secrets

Beyond the creative and messaging aspects of the project, we strongly recommended that Viking host the website with RESI, a platform specifically for multifamily hosted websites. RESI integrates with the client’s PMS to pull floor plan pricing and availability, and it’s easy to navigate the backend to make simple changes. When we work with RESI (our go-to partner for building custom websites like the one for Wexford) we oversee the direction of the design and look of the site to align with our created branding, while the RESI team develops, hosts, and manages the site.

Viking Residential also allowed us to take the lead in creative direction for Wexford’s permanent signage, which is being produced by a local sign company. With that connection, we’re able to ensure the branding stays on track and is implemented the way it was intended.

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Services provided: 

  • Brand Development
  • Photo-Realistic Renderings
  • Floor Plans & Sitemap
  • Custom Website Design and Copywriting
  • Signage Design
  • Marketing Collateral and Digital Design
  • [Future:] High-end professional photography

MULTIFAMILY BRANDING RESULTS

Through Zipcode’s conscious design, clear message in the brand voice, and overall branding, future residents can see the value of Wexford living. As of Summer 2023, the community is in construction, and the project is progressing.

The landing page went live in great time, allowing Viking Residential to collect inquiries and gather an interest list to prepare for pre-leasing. The President of Viking Residential, Caroline Adillon, along with the rest of the Viking team, was impressed with our landing page—so much so, that she’s been giving our name to others in the multifamily space after our work on the project.

Sure, building a brand strategy can be done with just about any client. And the road goes both ways. But we’re glad Viking Residential chose us as a partner. Excellent communication and transparent trust from Viking’s team gave us space to make it pretty, fun and most importantly: effective.