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Month: December 2021

Staging Apartments for Winter Tours

Have you ever walked into someone’s home during the holidays and felt that instant sense of coziness and belonging? There’s a reason for that feeling. Your host has put time and energy into creating an inviting atmosphere that exudes warmth and peace. You can make your prospects feel right at home with these winter apartment staging tips and you’ll be sure to make it worth their while!

staging outside

Staging Outside

You don’t need to have a curb to make your leasing office appealing to passersby. A simple welcome mat and a clean (repainted if necessary) door will put visitors at ease. Wintertime also often means muddy boots and wet shoes. Give your prospects a place to take off boots and shoes before they check out the model apartment. Have a chair or a bench nearby if possible–you don’t want to have them struggle just before they come inside. If your model unit has a walk up, ensure any and all leaves and snow/ice are removed for a safe and clean entry to the front door.

Staging with Nature

Bring the outdoors in (but not too much)! Have a simple green wreath for the front door, and have a plant or two in bathrooms or in the kitchen. Having a little greenery inside the apartment can help it feel like an ideal living space. If you want to go more towards a holiday feel, create a simple centerpiece (with candles or ribbon) so your potential residents can imagine hosting holiday parties or feasts during Thanksgiving, Christmas, New Year’s and any other holidays they volunteer to host. A bowl of oranges in the kitchen will be a nice pop of color, as well.

staging with nature

Staging with Light

The days are shorter and colder, which means you want as much light inside as possible. Turn on a variety of lights at varying heights throughout the apartment you’re showing so your prospects feel comfortable walking through, not having to ask about turning lights on or off. Open up all the curtains and let any and all natural light in. Bonus points for open curtains in the night time, as they’ll be able to see the home-y glow from the outside as they walk up. If you’re able to point out the cozy glow from the apartment’s windows before you get there, they’ll picture themselves pointing holiday visitors to their home, too. Having your lights on a timer will help make this task a bit simpler, while still saving you a little cash on electricity.

Staging for Coziness

Over the last few years, we’ve all heard a new word from the Danish: hygge. (HOO-gah). The easiest way to make your space “hygge” is by lighting a candle. Make it cozy. Put warm blankets on the arms of the couch. Have a few pillows out. Turn up your thermostat a little higher to make sure no one is shivering when they step into your apartments. (This is another moment where timers can help–set the thermostat to turn up to the 70s when you’re touring, and have it turn back down after your tour times are over.) If your apartments are appointed with a fireplace, have it on before the tour begins, and stage your living area around it, to fully captivate your prospective residents–in the winter, your fireplace should be the focal point. Create a hot drink or coffee bar with mugs and a selection of teas, hot chocolate, and hot cider to warm guests up and get them thinking about how nice the view is while they sip their fresh coffee. Appealing to the senses is an easy way to get your future residents on board.

staging with color

Staging with Color

Grey, beige, tan, and white are the most neutral colors to have in a space, and will therefore appeal to a broader audience. If you do choose to go with a pop of color, stay consistent. If you present a new color theme to your prospective residents every time they move to a new room, the apartment decor will have a lack of continuity throughout. Choose one or two colors that you’ll have throughout the home to keep your future residents’ attention as they tour your staged apartment. For wintertime, you can go with a deep navy and a mustard yellow, or a deep burgundy with plenty of greenery throughout. Whatever you choose, don’t go overboard. 

Staging for the Holidays

This could be the space where your future residents host many happy Thanksgivings, warm Christmases, joyous New Years–help them envision it even better. Place bells on the doorknob, place a bunting around the porch. Battery-operated candles in the window make for a festive (and safe) way to welcome visitors, as well. If you’re tempted to simmer spices on the stove or bake cookies, keep it real and keep it light. Just a little apple cider could be plenty to help create a warm atmosphere. Avoid fake smells with sprays and plug-in diffusers–many are sensitive to artificial scents–the real thing is so much better!

staging for the holidays

Staging for the Right Audience

You know better than anyone else who your ideal resident may be. If you are in a Jewish community or neighborhood, don’t put up a Christmas tree. Likewise, don’t put up Hanukkah decor if you know that your neighborhood primarily celebrates Christmas. The best method with the decor you choose, is to keep it festive, without being specific. Avoid Christmas trees, Santa, nativity scenes, and other religion- or culture-specific holiday decor. If you decorate with winter items, warm smells, and glowing lights, you’ll be welcoming everyone.

 

The bottom line with winter apartment staging? Keep it simple, and keep it consistent, and you’ll make it easy for future residents to imagine their holidays at home in your community.

Reviews: How to Generate Them & Why They Matter

Today, the majority of renters are from digitally native generations. As a result, their first instinct is almost always to look everything up online—and their apartment search is no different! When prospects are on the lookout for their dream home, they’re likely to start with a Google search before almost anything else.

Along with apartment listings, community reviews are likely going to come up when prospective residents are on the hunt for more info about a certain apartment or building. It’s important to put your best foot forward with as many positive reviews as possible, so prospects get the full picture of what it’s like to call your community home.

Don’t discount the power of reviews. When it comes to online buying, 90% of people read at least one review before making a decision. Even more important? 94% of people reported that a negative review caused them to avoid making a specific purchase. Reviews have a strong hold on consumers, and it’s no different when it comes to renters and the multifamily industry. 

Start putting more stock in your online presence and encourage your residents to rate their experience. Here are a few easy steps to getting started.

Creating Accounts on Popular Review Sites

There are endless sites online that aggregate reviews, but there are a few in particular that are important for multifamily: Google, Facebook, Apartments.com, and Rent.com. While all of these sites have their own guidelines and regulations, positive reviews across these platforms will go a long way in demonstrating the perks of your community to prospects. 

Be sure to set up your community on these sites—and any other local review sites or apps that may be relevant—so that residents who are willing to write a review can easily find you online. Making it as straightforward as possible for residents will increase the likelihood they’ll submit a review, helping you gain social clout and a positive brand reputation.

Encouraging Resident Reviews

Getting your community on popular review platforms is just the first step. Then comes the important part: getting residents to actually write the review! This can be one of the hardest parts of the process. Instead of expecting that residents will go out of their way to leave a review on their own, there are a few different ways you can encourage them and generate reviews quickly.

Just Ask!

Most of the time, residents won’t realize you’re in the market for online reviews. The easiest way to let them know? Tell them! Send out an email, create a flyer, and post it on your social media channels. Connect with residents across channels and touchpoints to make sure reviews are top of mind.

Don’t stop with just one attempt. Create a campaign that reaches out to your residents two or three times with gentle reminders that will make them more likely to engage.

ask for reviews

Offer an Incentive

If you find that simply asking your residents to leave reviews isn’t doing the trick, it may be time to consider some sort of incentive. From a free gift to a review bonus, the reward can range from big to small. Choose something that your residents care about and offer that up to entice them to take the time to write a thoughtful and personal review.

But let us be clear, incentivizing someone to leave a review is technically a no-no and we are not suggesting you buy reviews! If you decide to incentivize, make sure you are absolutely clear on the following points and do so at your own risk.

  • No purchase (lease) necessary to participate
  • Incentive is in exchange for an HONEST review (good or bad)

Don’t Forget Reputation Management!

Once you’ve convinced residents to leave reviews, don’t forget to frequently check in across the different review platforms. While you’re hoping for all positive reviews, it’s unlikely that everyone will leave five-star commentary. Instead of ignoring the negative, it’s important to manage and address concerns as they pop up and apologize for any instances where you or your staff could have improved. 

Taking the time to respond to reviewers and actively participate in the dialogue shows that your community values and listens to resident feedback and concerns. This can go a long way to rectify any negative reviews and help quell any concerns for prospects.

Don’t forget to also respond to positive reviews! Thanking residents who take the time to leave feedback is an important part of the process to ensure they continue to have an amazing experience with both your staff and your community.

 

Ready to get started on your resident review marketing campaign? Reach out to the zipcode creative team today!

Images in this blog post are ©Fairfield Residential  |  Work executed by Stacey Feeney, owner of zipcode creative, while under creative direction and employment at Fairfield Residential.

Cultivate Community for your Residents this Christmas

Home is the place where you can get hot chocolate, put your feet up, wear your coziest sweater, and relax–that’s the inspiration behind our latest blog post on cultivating community during the holidays.

Even if there’s a chill in the air, you can still keep the warmth in your residents’ hearts with this list of wonderfully wintry ideas on how you can cultivate community at your apartments! Hoping to make your community feel more like coming home for the holidays? Try just one activity, combine any two ideas, or do every single thing on the list–it’s entirely up to you.

Holiday Events That Cultivate Community

For long-standing residents and for just-moved-in newbies, it’s nice to meet your neighbors and make new friends. During the wintertime, it’s important to build those connections and make sure everyone feels at home when they’re an apartment resident in your community. Try these events on for size:

Secret Santa Gift Exchange

Anyone who wants in, can join! For Secret Santa, you’ll need to collect names of participants, and give them out so folks can buy gifts ahead of time. Use this secret santa online gift exchange organizer to make it easy! A gift exchange is one of the easiest and most successful ways to cultivate community among residents and staff.

White Elephant Gift Exchange

Not interested in planning so much? A white elephant gift exchange often makes for hilarious results.

  • Write down numbers on little pieces of paper, have everyone draw one slip of paper, and whoever gets “1” goes first. 
  • They choose from a stack of gifts (everyone has brought one wrapped gift around $10 in value that could appeal to anyone) and open it. 
  • Participant “2” goes next and may choose to steal the first opened gift, or pick a new one from the pile. 
  • You’ll need at least 4 participants for the game, but 6+ is better. The more people you have, the longer the game will last! 

Scavenger Hunt

Have your residents explore areas of your community they might not have ventured into before! Identify things around your community, create a scavenger hunt online through goosechase or create handouts for everyone to check off and fill in. Invite the whole community, hand out the scavenger hunt instructions and papers, and give a prize to the first, second, and third place winners after you verify their answers. Questions can be something like: “How many plants are in the front lobby?” or “What is the ribbon color on Apartment 314’s door?”. It’s best to do raucous activities like these on a weekend, during the day so that residents who choose to sit out are not disturbed. Make it Christmas-themed with the swish of a wand by adding in a few questions about your holiday decorations.

Pro-tip: Pick four activities and do “four festive weeks of christmas” or “holidays” – based around the clubhouse or other gathering area – create a flyer with the important dates and details, and place one in every mailbox, or send an email to every resident (or both!) Remind everyone through your social media with custom graphics to sign up and show up for these moments of casual community fun!

cultivate community for christmas

Wreath Competition

Set your residents up with a friendly front-door wreath competition. Create categories: Most Creative, Most Festive, and Best in Show. Set up rules, if needed, along with a deadline, and send out your residents to go check out the wreaths for the day of judging/awards. Bonus points if you send them out with their hot chocolate and have them come back to vote by ballot. Give the winner a gift card to a local shop! Sit back, relax, and enjoy the simple community camaraderie created by boxwood wreaths and bows! 

Have a bigger budget? Try an alternative: have everyone gather in the clubhouse, and level the playing field with supplies set out for them. This gives them more time celebrating and collaborating through a craft!

Christmas Caroling

Buddy the Elf wasn’t wrong: The best way to spread Christmas cheer is singing loud for all to hear! Share your songs with the rest of the community residents and go door-to-door with anyone who would like to join you. Send out an email to the participants with a list of the songs + lyrics you’d like to serenade the community with. Pick a time around 6:30pm–the sweet spot between dinner time and young children’s bedtimes. Friday and Saturday nights work well, since there isn’t typically work or school responsibilities the next day. If you’re feeling particularly organized, gather up your carolers to visit a local children’s hospital or assisted living senior community–be sure to call ahead and ask the organizations which time and date works well for them.

Cookie Decorating

This is a relatively simple one, but might make it easier for families to come enjoy decorating a few cookies without making their whole kitchen a flour-bomb explosion! You can pick up ready-to-be-decorated cookies from your local grocery store, and supply all the best stuff: frosting, sprinkles, food coloring, and plenty of printed-out ideas and inspiration. Looking for a more challenging alternative? A gingerbread house competition! Either option provides a great way to utilize that clubhouse kitchen while you cultivate community!

Hot Chocolate Bar

This will warm everyone up, head to toes. Provide hot milk or water, along with the mix-in powders, and don’t forget the toppings that everyone loves: whipped cream, marshmallows, sprinkles, and candy canes. A little drizzle of caramel or chocolate syrup brings it to the next level. When everyone gathers together to create their hot chocolate. This easy activity pairs well with other activities in the list, like the Christmas pajama party or cookie decorating. Remember to keep food preferences in mind, and have allergen- and vegan-friendly options handy, too.

Christmas Pajama Party

Whether they’re footies or long johns or matching waffle-knit pjs, getting the community together in pajamas is a fun, comfortable (and cozy) way to enjoy the holiday times. Costume parties and pajama parties are easily a conversation starter, and neighbors will begin to get to know each other quickly. Karaoke and pajamas could be a hilarious mix as well! Keep reading…

Christmas Song Karaoke

If any of your residents have ever gotten a hankering to holler “Silver Bells” — now is their big chance to “ding-a-ling”. Set up a full karaoke sing-along, complete with all the favorites. Don’t forget the microphone. If you make it a BYOB event, you might see an increase in participation, as well! There’s nothing better than karaoke to cultivate community at Christmas time.

Cultivate Community Between Staff and Residents

It’s not just about connecting with neighbors over the holidays. For residents, it’s also important to feel valued, and cared for by the community directors and managers. Personal touches or small tokens of appreciation will go a long way when it comes to making your residents feel special.

cultivate community with a greeting card

Simple Christmas/Holiday Card

This is an easy, handheld way to show your gratitude and warmth. Get personalized stationery or branded holiday cards for your residents. If possible, sign it or write a handwritten message. Taking the time will mean so much to your community during the holidays. Make sure you get one into every mailbox, and start early so you have plenty of time to personalize!

Group Service Project

‘Tis the season of giving, including our time and talents! Get everyone involved in giving back to your community. You could host a food or toy drive, choose a city clean-up project, or look into serving at a local soup kitchen. The warmest feelings during the holidays often show up when we work together for the good of someone else. Send out an email or have a sign-up sheet in your foyer, and remind residents to sign up so you can have an accurate volunteer count for the organization you’ll be helping. Check out volunteermatch.com to find opportunities near you.

cultivate community with a toy drive

Small Gifts

Check out our best last-minute gift ideas for apartment community residents and staff. It doesn’t have to be a big gift–but this token shows your appreciation, and is a physical reminder of your gratitude.

Pro-tip: If you have a new resident, and they’re moving in right before the holidays, be sure to include the upcoming event flyers in the apartment welcome packet

Winter is coming, but hearts can be warmed with all the fun events you’ll have lined up for your community. Helping their community feel like home for your residents is just one more way to show them how welcoming your community really is–they may never want to leave)!