Skip to main content

Month: April 2021

Pet Friendly Apartments and How to Leverage to Prospects

People love their pets. In 2008 alone, more than 11 million searches were conducted on Apartments.com for apartments communities that allow dogs and cats. As the numbers of renters grow, that number has only increased. Nearly 90% of renters own pets—and of the 10% who don’t, half reported planning to become a pet owner within the next year. As a result, finding pet friendly apartments is often at the top of prospective renters’ wishlists. 

Show off your commitment to your residents’ furry friends by strategically investing in pet-friendly amenities that make pet owners’ lives easier and by dedicating resources to engaging and retaining your pet-owner community! 

Community Amenities for Pet Friendly Apartments

It’s not enough to just allow renters to have pets. Creating community amenities and adding personalized touches that welcome furry friends is vital to ensuring pet owners feel right at home from the minute they step foot on the property. 

Dog Park or Dog Run

When you have a four-legged friend, getting them adequate exercise is a pivotal part of keeping them happy and healthy. Instead of forcing residents to go off-site for access to open spaces for dogs to play and run, add a dedicated dog park to your property. A secure, fenced-in area allows the dogs to play safely and also gives owners a place to socialize and build stronger community ties. Consider adding a drinking fountain, agility equipment, and a waste bag station so that owners have everything they need right at their fingertips.  

pet friendly apartments dog park

Dog Waste Bag Stations 

Keep your community clean for pet owners and non-pet owners alike with the addition of dog waste bag stations. These small stations make it easier to ensure that you won’t have a property full of unwanted surprises. Place them in the areas around your community where dogs are most frequently taken out, especially near grassy or mulched areas that pups tend to love. That way, owners have the tools they need handy if they’re unprepared or taken by surprise. 

If you’re having issues at your community with residents not picking up after their pets, consider a service like PooPrints. It’s a dirty job but someone has to do it, and your staff is far too busy to spend time picking it up. When signing their lease, make sure your pet owning residents are fully aware of PooPrints’ services and understand any consequences of not picking up after their pup. That way, your community stays clean for pet owners and non-pet owners alike. 

pet friendly apartments dog wash

Dog Wash Station

Instead of forcing residents to keep their pups clean in their sink or bathtub, make it simple for them to keep their four-legged friends squeaky clean. Add a dog wash station in a common area, or outside near the dog run, with a hose, tub, and bucket. This allows owners to wash their dogs off in a designated area, so you won’t have mud or dirt tracked through the building and residents can keep their personal spaces cleaner—it’s a win-win for everyone. 

Image Courtesy of Walter Wash.

Water Bowls & Treat Jars

Add a water bowl and treat jar to pet-friendly areas around your community, like the lobby or the resident lounge. That way, pups can always stay hydrated and enjoy a special snack, even when they’re not home. This helps to make pets and their owners alike feel welcome to help foster a sense of community and belonging!

pet friendly apartments treat jar

Pet Friendly Apartments Programming

Don’t simply stop at amenities, create a program that will help engage your pet owners and develop a sense of community to keep them—and their four-legged friends—happy at your pet friendly apartments! 

Branded Swag

Create camaraderie among your pet owners by offering them branded swag that shows off your community. From dog poop bag holders and leashes to bandanas for the pups themselves, these small touches make pet owners feel included. Plus, it’s also a smart way to market your community to other local dog-lovers.

Waive Pet Fees 

Incentivize prospective tenants to sign a lease by running leasing specials associated with their pets. Try waiving the monthly pet fee or deposit, or consider a referral program for existing tenants. That way, you can generate additional interest in your property and appeal to pet owners, all at the same time.

Special Pet Treats

To increase resident retention, consider sending special treats to tenants that have pets. Whether you do it for the holidays or around the time they’re set to renew their lease, this shows your attention to detail and care for all of your residents to help keep them happy and engaged with your community.

Adoption Events

Go beyond helping your own residents and engage with your local neighborhood, too. Organize a pet adoption event with a local shelter. Bring adoptable pets on-site and promote the event throughout the surrounding areas to both showcase what you have to offer residents and also do some good for your neighborhood. Promote the event on-site with signage like table tents or banner stands, and use email marketing to notify your entire database. That way, you’ll get more people to attend, which will lead to more adoptions!

Pet Photo Contests

Create a designated hashtag and have residents submit photos of their furry friends for a “Pet of the Month” feature or for holidays like Halloween or Christmas. That way, you can show off your adorable four-legged residents while also enticing more pet owners to lease at your pet friendly apartments. Consider awarding the monthly winner a small prize or piece of swag to up the stakes and increase engagement. Show off the winner through community signage in common spaces and elevators so they get the attention they deserve. 

pet friendly apartmentspet friendly apartments

If you need help developing materials for your pet owners, defer to the experts. Creative marketing agencies can look at your community holistically and help you devise a strategy and a plan for promoting both your amenities and your community programming. Ready to take your multifamily marketing to the next level? Get in touch today! 

Pup Culture Images are ©Fairfield Residential  |  Work executed by Stacey Feeney, owner of zipcode creative, while under creative direction and employment at Fairfield Residential.

Maintenance Appreciation: How to Celebrate Your Service Team

maintenance appreciation

Maintenance is the team that never stops.  They’re handed challenges on the regular and deal with countless, and sometimes endless, resident requests.  They are the frontline team that touches your resident base more than any other group.  Maintenance teams rake in the highest satisfaction scores on resident surveys.  For these reasons and more, it’s nice to flip the script and celebrate them for a week.  Spoil them with some food, host team building and educational events or personalize some service awards.  We’ll show you how to plan the best maintenance appreciation week that will make your staff feel like the stars they are!

Maintenance Appreciation Event Ideas

One day is hardly enough to fit in all the appreciation efforts. Find a week that works for your portfolio or property and block off some days.  You’ll want to pick one event per day and pair it with some social media posts (more on this to come below!).  

Plan a mix of meals, giveaways and events.  Warmer weather is coming so it’s a great opportunity to expand outdoors.  Themes work well and allow you to get creative.  Superheroes or “Shining Stars” would make your maintenance week stand out against other communities.  If your team is the competitive type, you could design a Maintenance Olympics theme and have some daily challenges….complete with prizes!

Educational

Invite a vendor to come in and present something that your team would find useful.  For example, host an appliance repair class for the maintenance team to become familiar with the most common problems and get hands on with the real appliances.

Team Building

After all they do, they probably deserve an afternoon off.  Hit up an escape room, axe throwing or the driving range to let them spend some time taking it easy.

Breakfast

Cater special morning treats to be there when your team arrives – a coffee and donut bar is always a hit. The extra caffeine will help improve everyone’s day. Another great way to do breakfast is with a build-your-own omelette station! 

Lunch 

Provide lunch for the team from their favorite local restaurant and give them some time off to enjoy it!

A Meal with a Theme

Provide a lunch or dinner with a theme! Taco Tuesdays is great and who doesn’t love a good taco?! Or have someone man the grills and serve a BBQ lunch by the pool. 

Food Truck

Contact a fun food truck and arrange for them to pull up to your property promptly at lunch time.  You can pay for your maintenance team to get served and then open up the food truck line to your residents.

Happy Hour

End the week with an early happy hour at a local brewery or pub.  Let the team head out early and buy the first round of drinks and apps for your team.

maintenance appreciation gift

Gifts for the Team

  • A Yeti tumbler for when they’re on or off the clock
  • Branded swag from your company
  • Amazon gift cards to let them shop for their own favorites
  • Paid day off – who wouldn’t love extra PTO?!
  • Cash Bonus to truly show some appreciation
  • Beer or Liquor gifts are a nice way to celebrate
  • Gift Cards to local restaurant or a fancy steakhouse
  • New equipment or tools to make their days a little easier

Service Awards

For a small team, you can personalize different service awards for everyone.  Play up their specialties and make them fun and creative. 

If your company does resident surveys, there are tons of data points you can look at for service awards.  Maybe one community clears out all their work orders within 12 hours!  Another may have a 4-star rating on new move-ins.  See where your properties stand and read through the resident comments to find meaningful milestones you can celebrate.

Vendor Partnerships

Now is the perfect time to talk to your go-to vendors to see if they can sponsor an event for your team.  Many vendors will be happy to be a part of the maintenance appreciation campaign.  They can provide lunches for the team, provide branded swag gifts or help with tickets to an event.  This will help you offset the cost of your maintenance week and build connections with your vendor partners.

Promoting your Maintenance Appreciation Week

Give your maintenance team the spotlight and show them off on your socials.  Feature one or two people a day for the whole Maintenance Appreciation Week.  Your residents will get a chance to “meet the team” and your staff will feel the glow of the spotlight.  Be sure to feature their photo and some fun details about their background.  You can do a Q&A with the team to prompt their responses and post the best answers online.  Residents will love seeing the team that takes care of their apartments each and every day.

Encourage your residents to get involved and share the love.  Ask residents to submit their best maintenance appreciation stories and you can post those comments to the properties Facebook and IG.  The comments mean more when they come directly from residents!  You could set up a form on your website that allows easy entry or just ask residents to email the office directly with their stories. 

If you’re managing a whole portfolio of properties, spotlight a new property each day on the corporate social channels.  The property teams love showing off their team members and it helps build the content for your corporate social brand.

Appreciation Weeks are like gift giving; it’s the thought that counts.  No matter which events and gifts you choose, your team will love the gesture and residents will see how well employees are valued throughout your company! Let us help you create a visual campaign around your event that is two fold – 1. It will give your maintenance appreciation event that extra touch that shows them how much thought and effort you put into acknowledging your team and 2. A maintenance appreciation event campaign will catch the attention from prospects and give them all those fuzzy feelings about living at your community when they see how well you treat your staff! 

Don’t forget about Resident Appreciation Week!

Energy Efficient and Eco Friendly Apartments Sell Themselves

Putting the planet first is becoming increasingly important for everyone—and especially for prospective residents who are looking for a new community to call home. As more and more people are putting “green apartment” at the top of their wish-list to both make a more positive impact on the planet and also lower their monthly utility expenses in their new space, multifamily has to keep up. From energy efficient appliances to water-saving shower heads, learn more about the best ways to increase efficiency while also appealing to prospective renters. 

Why Should You Go Green?

Multifamily housing uses the most energy per square foot of all housing types in the United States. Older infrastructure, outdated appliances, and lack of modern technology all combine to create a perfect storm of inefficiency—which also contributes to added cost. Sky-high utility bills for both owners and for residents are an annoying—and unnecessary—monthly expense.

But it’s not just about the cost. Creating an eco-friendly asset helps both your community and the planet by eliminating excess energy consumption that contributes to growing climate concerns. Plus, it also helps to attract residents. 93% of residents want energy- and water-efficient features, and 64% would even be willing to pay more to live in a greener community, showcasing the growing need for owners to make it a priority. 

Opting for greener alternatives in your community helps your bottom line and creates a better resident experience for a win-win solution. Here are some easy ways to upgrade for more eco-friendly alternatives.

 

energy efficient appliances

Energy Efficient Appliances

Instead of outdated dishwashers and washing machines that overuse water or refrigerators and air conditioners that pull excess power, upgrading your appliances is an easy way to reduce your carbon footprint and increase your monthly cost savings. Energy-efficient appliances save so much energy, that they can reduce energy use up to 30% to help residents save on their monthly utility bills—making your community more appealing than less energy-efficient alternatives when they’re adding up total monthly costs.

Smart Thermostats & Lighting

Instead of wasting energy to light and heat empty spaces, smart home products like thermostats and lighting allow residents to control their spaces from anywhere. That way, they can turn off the lights when they’re not home or raise or lower the temperature to avoid heating or cooling an unoccupied apartment. 

energy efficient thermostat

Thermostats brands like Google Nest offer a cost savings of between 10 and 15%, which adds up in the long run. Similarly, smart lighting options like Hue help to save money and energy by allowing remote control of the lights and ensuring that the LED bulbs are more energy efficient than their older, incandescent counterparts. .

Both of these smart home solutions are gaining traction in multifamily for the efficiency and cost savings, but also because they allow property managers to manage vacant units. Once a resident moves out, property managers can adjust the settings in the empty space to increase energy efficiency until the next tenant moves. As a result, smart home products are a holistic solution that drives cost savings for owners and operators—all while also delivering an improved resident experience. Smart home technology is one of the top amenities that renters are looking for, so it’s important for communities to keep up with the demand to minimize turnover, increase retention, and remain competitive.

energy efficient shower head

Energy Efficient Shower Heads

Did you know that showers make up 30% of typical household water usage? While you can’t regulate the time your residents spend in the shower, you can still help to cut back water consumption with one easy fix: a low-flow shower head. 

Today, typical shower heads use 2.5 gallons of water per minute. Low-flow designs, on the other hand, use two gallons or less for significant long-term water savings. It saves so much, in fact, that installing a low-flow shower head can save nearly 3,000 gallons annually per household. Multiply that by the number of units in your community, and you can see how adding them to every apartment can make an impact. 

Electric Vehicle Charging Stations

In 2019 alone, electric car sales topped $2.1 million, accounting for nearly 3% of all global car sales—and that number is only going up. With a 40% increase between 2018 and 2019, it’s likely that the electric car craze isn’t going anywhere. To give your residents the tools they need to be more eco-conscious consumers, add electric vehicle charging stations to your garage or parking lot. With costs as low as $300 to install, it’s an affordable upfront cost that helps you and your residents make a small difference for the planet. 

energy-efficient-car-charging

Marketing Your Energy Efficient Campaign 

If you’re trying to go green, you can’t do it alone. It’s important to showcase your green initiatives throughout your community so that residents join in! That way, not only will you have the energy efficient infrastructure you need, but you also can get your entire community on board to help make a real difference.

Share tips with residents on how to best leverage your new, energy-efficient upgrades, like turning off the lights while they’re away or only running the dishwasher when it’s full. These campaigns can highlight the easy and simple changes in their day-to-day will make an impact—and especially if they’re adopted by your entire community. 

energy efficient table tent signage

Table Tents

Create table tents for your lobby and amenity spaces with different eco-friendly ideas for your residents. From turning off the lights in the gym when they’re finished working out to avoiding printing documents in the business center, you can leverage location-specific reminders to help create a more aware and environmentally friendly environment for all of your residents. Table tents like these in common spaces will inevitably catch the attention from touring prospects and soft sell them on these features without much effort on your part.

Email Marketing

Try creating a series of emails that feature eco-conscious alternatives that your residents can adopt. From turning down their thermostat before they head out for work to drawing the shades during the heat of the day, there are small changes that make a big difference—and your residents might not even be aware of them. Consider creating a three or five-email series that generates awareness for these easy-but-impactful changes.

Then, repurpose the same email series with wording tweaks to make it prospect-focused and send to your leads as a campaign that promotes your green initiatives and incentivizes them to rent with you.

energy-efficient-emailenergy efficient flyer

Flyers & Rack Cards

Being environmentally conscious is an important factor for residents, so make sure you’re also showcasing your initiatives to prospects who come on-site. In addition to your standard flyers and take-away materials that they’d get after a showing, create special printed materials like rack cards or new flyers that show off your commitment to sustainability. That way, prospective residents know that they’ll be joining a community where the environment matters. Make sure you have these printed on recycled paper and place a note of that somewhere on the marketing handout to bring your campaign full circle.

©Fairfield Residential  |  Work executed by Stacey Feeney, owner of zipcode creative, while under creative direction and employment at Fairfield Residential.